Best for: Large enterprises delivering omnichannel customer experience and contact center solutions. Genesys provides AI-powered routing, workforce optimization, and analytics. It supports voice, chat, email, and social channels in a unified platform. Trusted by global brands to improve CX and agent productivity. Ideal for customer service and support teams.
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Role :
- Customer Experience 💬
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Function :
- Customer Experience & Call Center 💬
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Department :
- Customer Experience 💬
Customer experience and contact center platform that orchestrates digital and voice engagements using AI and workforce optimization.
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