Best for: Enterprises automating workflows and customer engagement with AI-powered decisioning. Pega combines CRM, case management, and low-code app development on a single platform. It supports real-time decisioning, dynamic workflows, and end-to-end automation. Industries like banking and insurance rely on Pega for scale. Ideal for digital transformation and customer experience teams.
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Role :
- CRM & BPM 🏢
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Function :
- Customer Engagement & Workflow Automation 🔁
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Department :
- Customer Experience 💬
CRM & business process automation. AI-powered decisioning. Low-code development.